Track Your Order
If you have recently received your tracking number via email or by SMS, please wait for at least 3 business days for the tracking details to be updated. We primarily use USPS and/or DHL eCommerce to provide quick, effective, and efficient shipping for most of our orders. We highly recommend you use this page or ParcelsApp to further track your order.
We strongly advise that you check the estimated shipping time provided in your order confirmation email. If you cannot find this email, please check your spam/junk folder. Our goal is to have your goods delivered within the window we provide, however unexpected events with our shipping partners can occur which are beyond our control. Once your order is processed, our logistics partners’ pick up your item from our warehouse and on the way to you!
Our time frame once the order is placed:
1. Processing Time:
Processing time takes 2-3 business days after Jaunter receives the order and the payment.
- For all leather items: We design, hand-cut, and hand-tool our goods in our studio. All items are made to order. Please allow a lead-time between 12-14 business days.
- For all other curated items: 2-3 business days
2. Shipping Time:
Jaunter relies solely on our logistics partners. We do our best to ship out your items as fast as we can. However, due to unforeseen delays, some orders may take longer.
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Our items are worth the wait! International delivery can take anywhere from 2-3 weeks to be delivered to your destination.
What you can expect:
- After processing and leaving the warehouse, your package will be turned over to our logistics partners.
- U.S. orders are shipped by E-packet, a U.S. Postal Service product.
- International customs delays can happen! Should this happen to you, please expect possible delays. Please note that this is not included in Jaunter's overall lead time as this is beyond our control.
- Longer shipping times may vary depending on your address, and availability of shipping couriers in your location.
- Shipping delays can happen too! For reasons beyond Jaunter's control, some packages may take longer to arrive to your destination.
- Jaunter will regularly send you updates about your order through your provided email address. Don't forget to leave us your full contact details!
- Jaunter is always happy to help you track your package! Email us at support@jaunter.co
- To track your package with ease, we recommend to use this page, Parcels App or 17track.